Chocofantasies.com Safe Shopping

Our secure-server software encrypts all your personal information. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

Price Increases

Unfortunately vendors occasionally raise the price of items unexpectedly. In the event that this occurs we will check with you to see if you still wish to receive the item at the new price. We may, at our discretion, absorb small price increases without passing them on to our customers.

Delivery charges

We use fast and cost effective methods to ensure efficient delivery of your order. We constantly review our carriers and our delivery rates to ensure we can offer a great delivery service at a competitive price.

Updates

As a customer, subscriber or competition entrant you will occasionally receive e-mail updates about special offers, new Chocofantasies.com services and other news. We hope you’ll find these updates interesting and informative. But if you’d rather not receive them, let us know

Privacy

We are committed to protecting your privacy. The information we learn from customers helps us personalise and continually improve your shopping experience at Chocofantasies.com. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Complaints

If you have any grievances about Chocofantasies.com, we want to hear from you so we can improve our service. Please e-mail us and we’ll consider your comments carefully.